All prices are quoted in Euro, including VAT.
After payment confirmation of the order, we will do our utmost to sent your order within one to three business days. Should an item not be available we will send an e-mail. You should therefore always ensure that your email address is entered correctly.
Your order will be shipped by the Dutch National Postal Company: POST NL.
We do not charge shipping within the Netherlands. Your order will be shipped in an envelope or package. For shipments outside the Netherlands but we count in Europe depending on weight , € 13.00 or € 19.50 shipping. For shipments outside Europe, again depending on the weight, € 24.50 or € 34.50 shipping.
Exchange / return an article
You have the right to exchange the goods within fourteen days return, as long as the product is unworn. You bear the cost of return. The goods can only be returned undamaged and in original packaging , they must be in the same condition and should not be used or worn . If you wish to exchange / return an item please contact us first by email at [email protected]
If you receive a wrong product, it will be exchanged free of charge by us for the right product. Contact us within fourteen days after receiving the package.
Warranty / Service
If you receive a damaged product, will be exchanged by us for the same or similar product. Contact us within fourteen days after receiving the package.
You can best reach us by email at [email protected]
3707 ZP, 9 Zeist
undertøj is registered at the Chamber of Commerce Utrecht under number 30,268,729.
Our VAT number is 856595B01 NL821
undertoj does collect a certain amount of information from our customers and visitors to our website. We do this for the effective running of our day-to-day business and in improving your experience with undertoj. We know that keeping your personal information private is very important and we do this responsibly and in accordance with Dutch law. Maintaining your confidence in us is our priority.
Providing personal information is not a prerequisite for accessing the undertoj website. It is however necessary when placing an order online, registering to receive information or providing feedback. In these cases you will see that some of the information you are asked to provide is mandatory (without which you will not be able to complete the process) and some is voluntary.
Apart from the information you personally provide to us we may collect navigational information when you browse the undertoj site. This is general information like your domain type, IP service provider, browser type and IP address and is presented in the form of overall average use on a daily basis and does not contain personal information about you.
We also use a browser feature known as a cookie, which assigns a unique identification to your computer and are typically stored on your computer's hard drive. Both navigational information and cookies are used by us to identify problems, evaluate the effectiveness of our website and analyse trends. With this knowledge, we can improve the quality of your experience on our website by recognising and delivering more of the most desired features.
undertoj has implemented stringent security measures to protect the information we collect at our website. We receive and store the information on our secure databases which are only accessible as needed by authorised aussieBum staff who are fully aware of the importance of confidentiality.
If you are visiting undertoj from a location outside the Netherlands, your connection will be through, and to, servers located in the Netherlands. Your orders placed with undertoj will be accepted and fully processed in, and shipped from the Nerthaerlands unless otherwise notified. All information you provide will be processed and securely maintained in our web servers and internal systems located in the Netherlands.
Furthermore, your personal information is not stored or remotely accessible on our website or on servers whose specific function is for the internet. In the event of a possible intrusion to our internet server you can be assured that your personal information and any data relating to yourself personally are not obtainable. The only data stored on our server are the general statistics.
Unfortunately, potential security and privacy issues are inherent in the nature of the internet and no data transmission over the internet can ever be absolutely guaranteed. We do undertake to provide the most secure shopping environment possible. We designed the undertoj.com online store to accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology.
undertoj does not sell, rent or disclose your email address or other personal information to unrelated third parties unless required to do so by law, or based on our belief and in good faith, that it is necessary to protect the users of our website or the public.
We use the information gathered for processing your order, developing our website and for planning in improving our products and services to customers and visitors to the website. We may use the information you provide to inform you about new undertoj products or items of interest via email or postal mail as long as you have indicated that you do not object to this. We try not to do this intrusively and you can always choose not to receive any further newsletters or promotional material from us by clicking on the appropriate link clearly visible in emails we send. Alternatively you can contact us directly at [email protected]
When a visitor registers to join a mailing list, the information collected is used to communicate with that person directly and to help build a profile using the geographic location, age and any feedback the visitor may wish to provide. We welcome feedback and any comments made are used to improve our services and not for market research nor are stored with the customer's registration details as collective data