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Privacy Policy

At undertøj we are committed to protecting and respecting your privacy. This notice sets out key information regarding undertøj and how any personal data you provide to us will be processed.

We will use your data to make sure that your orders will be handled as fast and easy as possible or that certain parts of sites are more tailored to your interests. This document describes how we deal with your online privacy and online security.

If we decide to change our privacy policy, we may notify you as appropriate, including by posting those changes here so that you will always know what information we gather, how we might use it and whether we will disclose it to anyone.

The outline of this document:
- What information we collect
- How we may share your information
- Your information is safe (Online Security)
- Cookies
- Online Advertising
- Controlling your information with us
- Contact us

What information we collect
We collect your personal data when you place an order, call our Customer Care team, sign up for our marketing communications, browse our website or use the other services offered by our website (www.undertoj.com). The data we collect includes details you provide to us, such as your given name and surname and your shipping and billing addresses. We also collect data regarding your shopping habits and the pages and products you have viewed from your use of the website. We use this data to:
- Take your orders, process your payments and deliver the items you have purchased;
- Provide any additional services you have requested, such as our marketing communications;
- Give you access to services reserved for registered users, such as Wish Lists and product alerts;
- Deliver your undertøj post, if you are a customer or account holder;
- Provide you with help and assistance via our Customer Care team;
- Personalise your visit to the website and ensure that content from our site is presented in the most effective manner for you and for your computer.

The information we collect about both the use of our site and the feedback help us to develop and improve the website. If you decide to write a review, you can choose whether you do this under your own name or anonymously. We are interested in the opinion of our visitors, however we hold the right reserved to not publish or remove reviews that do not correspond to our general terms.

With your permission we will inform you on new features, specials and other promotional activities of undertøj. If you do not want this, you can change this in your account settings or send an e-mail to sales[@]undertøj.com.

Should you apply for a job at undertøj, whether through the website, by e-mail or mail, we require you to supply us with your personal information, resume and application letter.

Under the Law, we must have a valid legal basis to process your data. In most instances, we will process your data because we have a contract with you e.g. to deliver your purchases or to provide you with other services you have requested. We will also use your personal data to send you sales and marketing communications that we believe may be of interest to you if we have your explicit consent for this activity, or if you are an existing customer where we have a legitimate interest in communicating with you. You can opt out of sales and marketing communications from us at any time.

How we may share your information:
We will not share (or sell) the information you provide us with third parties except as disclosed in this privacy policy. We may also give you the opportunity of opting out of other uses that we might make of any of the information you provide to us.

We may share your personal information with our service providers like Lightspeed. Some examples of things service providers may do that may involve your personal information are:
- Authorization of credit card and check transactions, order fulfillment, sweepstakes and contests, our rewards program, and cobranded or joint product and service promotions.
- Developing, hosting or maintaining the websites on behalf of undertøj.
- Warehousing product, personalizing product and performing order fulfillment and shipping services on behalf of undertøj or on your behalf and at your request.
- Aggregating customer information and/or improving customer service.

These service providers are granted access to some or all of your personal information as necessary and may use cookies (as defined below) or other automatic collection technology on our behalf. The service providers are contractually restricted in the ways they may use your personal information.

In the event that a store, division or part or all of undertøj (or the assets of an undertøj entity) is bought, sold or otherwise transferred, or is in the process of a potential transaction, customer information will likely be shared for evaluation purposes and included among the transferred business assets.

We reserve the right to disclose any information to the extent we reasonably believe that disclosure is required by law, to enforce our website policies, or to protect your or others’ rights, property or safety.

Please note that the use of any feature made available to you on our websites such as Facebook Messenger, or the like feature (also connected to Facebook) may result in information being collected or shared about you by us or by others. We cannot control how your information is collected, stored, used or shared by third-party sites or to whom it is disclosed. Please be sure to review the privacy policies and settings on your social networking sites to make sure you understand and agree with the information they are sharing. If you do not want undertøj to share information about you with a social media site or application, you should not access the social media site or the social media application.

Your information is safe at undertøj (Online Security)
We appreciate the trust you place in us. undertøj is committed to protecting your personal information. We’ve implemented reasonable security measures, including Secure Socket Layer (SSL) encryption technology and other tools to protect all your information we might collect on our websites. We use a variety of measures to ensure that your personal information is protected from: unauthorized access, improper use or disclosure, unauthorized modification or alteration, unlawful destruction or accidental loss. However, the Internet is an open system and undertøj cannot guarantee that the personal information you submit will not be intercepted by others.

All our employees who have access to or are involved in the processing of personal information respect the confidentiality of personal information.

Our website may include links to external websites operated by other organizations. They may collect personal information from visitors to their site. undertøj cannot guarantee the content or privacy practices of any external websites and does not accept responsibility for those websites.

Cookies and Do Not Track
We may use ‘cookies’ on our website that act as an identification card for your computer. When you visit our undertøj website, unique cookies are placed to distinguish your browser from all other browsers that visit our sites. By recognizing your browser, we can serve you better.

Most browsers give you the choice to accept or reject cookies by modifying your browser preferences. You have the choice to accept all cookies, to be notified when a cookie is set or to reject all cookies. Please note that if you choose to reject all cookies, certain parts of this site may not be available to you or may not function properly. In addition, undertøj may use Google Analytics to monitor activity on our website. To learn how Google Analytics collects and processes data, please visit: “How Google uses data when you use our partners’ sites or apps” located at www.google.com/policies/privacy/partners.

Online Advertising
undertøj does participate in online advertising. As described above, we may automatically collect information regarding how you browse websites, use apps, and shop in order to enhance your customer experience, improve our customer service, and provide you with communications and promotions from us.

If you opt out you may continue to see ads of undertøj and receive communications from us, but they will not be based on how you browse and shop.

Controlling your information with us
By submitting your personal information, you give your consent to use that information as set out in this privacy policy. You have the following rights to change your information: a right to see the information we hold on you, a right to have any wrong or incomplete information corrected , or (in certain circumstances) to have your personal information deleted, a right to ask us to stop providing you information on our services. For more information, please contact us as explained below.

Contact us
If you have any questions, feedback or want to know more about how your personal information is used, or if you want to access, correct or remove your personal information, please contact us at sales[@]undertøj.com. You may write to us at: undertøj, Senecalaan 141, 3707 ZP Zeist.

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