Shipping & returns

Delivery
After payment confirmation of the order, we will do our utmost to sent your order within one to three business days. Should an item not be available we will send an e-mail. You should therefore always ensure that your email address is entered correctly.

Shipping method
Your order will be shipped by the Dutch National Postal Company: POST NL. 

Shipping
We do not charge shipping within the Netherlands and to most countries if you chooce for standard shipping by Post NL. Your order will be shipped in an envelope or package. For shipments outside the Netherlands with Track and Trace we count in Europe € 13.00 shipping. For shipments outside Europe € 24.50 shipping.

Exchange / return an article
You have the right to exchange the goods within fourteen days return, as long as the product is unworn. You bear the cost of return. The goods can only be returned undamaged and in original packaging , they must be in the same condition and should not be used or worn . If you wish to exchange / return an item please contact us first by email at sales@undertoj.com. 

If you receive a wrong product, it will be exchanged free of charge by us for the right product. Contact us within fourteen days after receiving the package.

Warranty / Service
If you receive a damaged product, will be exchanged by us for the same or similar product. Contact us within fourteen days after receiving the package.

Contact
You can best reach us by email at sales@undertoj.com

undertøj
3707 ZP, 9 Zeist
The Netherlands 

undertøj is registered at the Chamber of Commerce Utrecht under number 30,268,729.
Our VAT number is 856595B01 NL821

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